We’re here to support professionals with general information and advice.
If you are seeking more detailed support for a family, please ensure you have their consent before getting in touch. The best way to make a referral is to email us and copy the parents into the correspondence so we have confirmation of consent before we make contact.
We aim to respond within 10 working days.
Please share any important deadlines with us, and we’ll do our best to get back to you in good time.
Helpline hours
Monday – Thursday: 9:30am – 3:00pm.
Friday: 9:30am – 2:00pm.
Our confidential voicemail is available 24/7.
Alternatively, send us an email or give us a call:
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OneTap does not collect any user data, set cookies, or transfer data to external servers. OneTap is built using a JavaScript-based system that runs entirely in the user's browser, ensuring full privacy and data protection in line with GDPR regulations.
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