About us
Welcome to Hertfordshire SENDIASS
We are SENDIASS, the Special Educational Needs and Disabilities Information Advice and Support Service.
We offer free, impartial and confidential information, advice, and support related to Special Educational Needs and Disabilities (SEND) for children and young people aged 0 to 25 years, their families and professionals in Hertfordshire.
Our commitment to impartiality and confidentiality
Impartiality
While we’re a statutory service, our impartiality means we work at arm’s length from the local authority.
Our support is:
→ fair
→ balanced
→ unbiased
Confidentiality
All personal information shared with us is kept confidential and won’t be shared without consent, unless there is a safeguarding concern.
If preferred, families can contact us anonymously, and we’re committed to handling these conversations with sensitivity.
Our mission
Inform
Empower
Engage
We’re here to help families navigate the complex world of SEND, understand their rights, make informed choices, and feel empowered when making decisions about education, health, and social care. We aim to strengthen engagement and communication between families, schools, the local authority, and other agencies to ensure the best outcomes for children and young people.
Our values
We Listen
We’re here to listen, understand, and respond to what matters most to you.
We Care
We Include
We proudly support families from all backgrounds, ensuring our service is inclusive and accessible to everyone.